Redefining Healthcare: Building Trust in the Age of AI

AI can save lives. Whether it can make people feel cared for is a different question. In this episode of The Priceless Conversations, Randeep Sidhu — who rebuilt the NHS COVID-19 app in six weeks — takes on empathy, ethics and trust in digital health.

The core tension

Healthcare products are judged on outcomes that are slow, messy and hard to attribute. Randeep explains why the hardest metrics are the ones worth building against, and why usage numbers flatter products that change nothing.

What we cover

• Measuring patient outcomes when the feedback loop takes months
• Why AI chatbots often build trust by being less human, not more
• The psychology behind empathy in digital care
• Why connecting health data is riskier than collecting it
• Designing for cultural context across the UK, Rwanda and Nigeria
• Inclusive design as protection for the most vulnerable users

Who this episode is for

Product and technology leaders in health tech, regulated markets, and anywhere trust is the product.

Timestamps

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